Store: Gift Vouchers & Treatment Series

The Store page (sidebar → Store) is where you sell gift vouchers and treatment series. If you don't see it, your clinic's plan does not include the feature.

9A.1 Voucher Types

Type	What the buyer gets	How it is used
Monetary voucher	A fixed amount (e.g. ₪500)	Pays invoices, one after another, until the balance runs out
Treatment series	A bundle of N sessions at a package price	Covers one session each time you complete an appointment with its code

9A.2 Issuing a Voucher

Click Issue voucher and fill in:

• Type: monetary (amount) or series (number of sessions + package price)
• Buyer: pick a patient, or enter a custom name and email (vouchers are often bought as gifts by someone outside your patient list)
• Document language: עברית or English for the certificate (defaults to Hebrew)
• Create purchase invoice: optionally auto-create an invoice for the purchase itself

Issuing emails the buyer a branded certificate PDF with the voucher code and a QR of it. Codes look like GV-XXXX-XXXX and are valid for 5 years (per Israeli consumer law).

From the voucher list you can download the PDF, resend the email, or void a voucher (permanent: a voided code is rejected if presented). Filter the list by All / Issued / Redeemed / Void.

9A.3 Redeeming a Monetary Voucher

When recording payment on an invoice, enter the voucher code in the Gift voucher code field instead of picking a payment method. The invoice is paid in full from the voucher's balance, the receipt shows method "voucher" with the code as reference, and the remaining balance is shown to you. The same voucher keeps working on future invoices until its balance is used up.

The voucher must cover the full invoice total. If the remaining balance is smaller than the invoice, the redemption is refused; invoice the difference separately or split the billing.

9A.4 Redeeming a Series

When you mark an appointment complete, enter the series code in the completion form. One session is consumed from the bundle, no invoice is created (the series was already paid for), and the appointment is marked "Covered by series" with the running count (e.g. 3/10). When the last session is consumed, the series is marked redeemed.

9A.5 Rejected Redemptions

If a code is presented and refused (wrong code, exhausted balance, voided voucher, insufficient balance), the attempt is logged and you receive an email alert with the details, useful if a patient insists their voucher "should have worked".