Leave & Closures

Block out periods when you are unavailable. This prevents patients from booking appointments during your absence and automatically cancels any existing appointments that fall within the blocked period.

14.1 Adding a Leave Block

Go to Leave & Closures → Block this time.

Field	Description
Start time	When your leave begins
End time	When your leave ends
Reason	Internal label (visible only to you, e.g. "Annual leave", "Conference")

When you save, any SCHEDULED or CONFIRMED appointments that overlap with the leave period are automatically:

1. Cancelled (status changes to CANCELLED)
2. Notified — each affected patient receives an in-app message, email, and WhatsApp asking them to rebook

Important: This action cannot be undone for the cancelled appointments. The leave block itself can be deleted, but the appointments remain cancelled.

If you only want to block time — not cancel anything — use Blocked Time instead. Leave is for being away; it cancels sessions and messages those patients. Blocked Time occupies your calendar and stops new bookings, but cancels nothing and notifies nobody.

Leave stops patients booking during the period, and it appears on your calendar (week view and the app's Schedule tab) so you can see the day is blocked. It does not group bookings around it — see Minimize Gaps in Settings.

14.2 Viewing Upcoming Leave

All future leave blocks are listed on the Leave & Closures page. Click the Remove button to delete a leave block (this does not restore cancelled appointments).