Messaging

Messaging is asynchronous — like email, not live chat. There is one thread per patient.

8.1 Sending a Message

Go to Messages → select the patient thread → type your message → press Enter or click Send.

When you send a message, the patient receives:

• An in-app notification (visible in their portal)
• An email notification (if they have an email address and their status allows notifications)
• A WhatsApp notification (if opted in)

8.2 Attaching Files

Click the paperclip icon in the message composer to attach a file. Attachments are uploaded to secure storage and accessible via the message.

8.3 Reading Patient Messages

When a patient replies, you'll see an unread-message count badge on the Messages item in the sidebar (web) and on the More tab (mobile). Open the thread to read and reply — the badge clears when you view the thread.