Messages

Messaging with your therapist is asynchronous, like email rather than live chat. There's no guarantee of an instant reply.

• Go to Messages, type in the box at the bottom, and send.
• Attach a file with the paperclip icon if you need to share something (a document, a photo).
• You'll be notified by email (and WhatsApp, if opted in) when your therapist replies.

Messaging is not for emergencies. If you need urgent help, use the emergency contact information your therapist has given you, or your local emergency services. Do not rely on an in-app message being seen in time.