Cancelling an Appointment

Open the appointment from your appointments list, then use Cancel. You can optionally add a reason.

Your therapist sets a cancellation notice window (for example, 24 hours). If the appointment is too close to start, the cancel option is replaced with a message telling you how much notice is required. In that case, the appointment can't be cancelled from the portal or app; message your therapist directly if something has come up.

Cancelled appointments move to their own section on your appointments list, showing when it was cancelled, who cancelled it (you or your therapist), and the reason if one was given.